Terms & Conditions

Terms and conditions for the Royal Museums Greenwich website and webshop.

Royal Museums Greenwich website terms and conditions

Webshop terms and conditions

Royal Museums Greenwich website terms and conditions

Access to and use of www.rmg.co.uk and content provided on these pages is provided by the National Maritime Museum (NMM) on the following terms:

  • By using www.rmg.co.uk you agree to be bound by these terms, which shall take effect immediately on your first use of www.rmg.co.uk. If you do not agree to be bound by all of the following terms please do not access, use and/or contribute to www.rmg.co.uk.
  • The NMM may change these terms from time to time and so you should check these terms regularly. Your continued use of www.rmg.co.uk will be deemed acceptance of the updated or amended terms.
  • If there is any conflict between these terms and specific local terms appearing elsewhere on www.rmg.co.uk then the latter shall prevail.

Permitted uses

We encourage you to use www.rmg.co.uk to extend your knowledge of the Museum and its topics. Subject to certain limitations, there is no copyright infringement by 'fair dealing', which includes use of www.rmg.co.uk content for one of the following purposes:

  • private study 
  • non-commercial research
  • inclusion of content in thesis produced by students who are attending an educational establishment
  • criticism and review (and news reporting)
  • downloading content and storing a copy on a temporary basis for the sole purpose of viewing such content without alteration or addition.  

Where the NMM has the right to do so, and where indicated, it has also made its collection records and images available for non commercial reuse under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs (CC BY-NC-ND) licence. This licence requires any adaptations of NMM collections works to be re-licensed under the same licence terms.

The NMM has developed an Application Programming Interface (API) to make it easy for individuals and organisations to share its collection records and images with the public. If you need to download more than 25 images at a time, you are encouraged to use the API.

  • Collection images must always credit ‘National Maritime Museum, Greenwich, London’ and link to the original collection record on the NMM collections online website.
  • Some collection images have a more restricted licence than Creative Commons Attribution-NonCommercial-NoDerivs (CC BY-NC-ND) licence, which you must comply with. Please see our full API documentation for advice on how to exclude such images. 
  • Do not make an unreasonable number of API calls or compromise the experience of other users. As a guide, you should make no more than 3000 calls per day and no more than one request per second. We may place more formal limits on the API in the future.
  • The maximum allowed enlargement of images is 1200 pixels along the longest length of the image. Do note that these images are made available for non-commercial use only.

The NMM invites you to contribute to parts of the www.rmg.co.uk website, by sharing tags and feedback and creating your own collections. By making a contribution to the collections online website, you grant to the NMM a non-exclusive, worldwide, royalty-free licence to use the material under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs (CC BY-NC-ND) licence. The NMM reserves the right to share your contributions via its API and to remove any contributions it deems unsuitable. If you would like to use the National Maritime Museum collection records under different conditions get in touch with our Image Licensing team.Contact the Picture Library

Non-permitted uses

Other than as expressly permitted by these terms of use, you may not copy, download, reproduce, publish, republish, post, transmit, modify, adapt, translate, manipulate, add to, delete from, adapt, distribute or otherwise use any content in whole or in part, in any medium without the National Maritime Museum's prior written permission or without the written permission of the relevant copyright holder. Unauthorized attempts to deny service, upload information, change information or to attempt to access non-public data from this service are strictly prohibited and may be punishable to the full extent of the law of England and Wales.

National Maritime Museum collections API terms of use

The National Maritime Museum collections application programming interface ('NMM API'), was developed to maximise the use of the National Maritime Museum content with as few barriers as possible. By using the API you agree to be bound by these terms, which shall take effect immediately on your first use. If you do not agree to be bound by all of the following terms please do not access or use the API. The National Maritime Museum may change these terms from time to time and so you should check these terms regularly.

Your continued use of the API will be deemed acceptance of the updated or amended terms.The National Maritime Museum may also suspend or discontinue any aspect of the NMM API at any time, including the available of the NMM API. The API is provided for historical, educational and information purposes only is provided on an as is and as available basis.

To the extent permitted by law, the NMM excludes all representations and warranties (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Where the National Maritime Museum has the right to do so, and where indicated, it has also made its collection records and images available for non commercial reuse under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs (CC BY-NC-ND) licence. Images must always credit 'National Maritime Museum, Greenwich, London' and link to the original record on the NMM website. This licence requires any adaptations of NMM collections works to be re-licensed under the same licence terms.

  • Collection images must always credit ‘National Maritime Museum, Greenwich, London’ and link to the original collection record on the NMM collections online website.
  • Some collection images have a more restricted licence, which you must comply with. Please see our full API documentation for advice on how to exclude such images
  • Do not make an unreasonable number of API calls or compromise the experience of other users. As a guide, you should make no more than 3000 calls per day and no more than one request per second. We may place more formal limits on the API in the future.
  • The maximum allowed enlargement of images is 1200 pixels along the longest length of the image. Do note that these images are made available for non-commercial use only, under the Creative Commons Attribution-NonCommercial-NoDerivs (CC BY-NC-ND) licence.

The National Maritime Museum encourages a fair use policy and reserves the right to require the use of API keys or other forms of authentication in the future.

Disclaimers

The www.rmg.co.uk website and its content are provided on an ‘as is’ and ‘as available’ basis. To the extent permitted by law, the NMM excludes all representations and warranties (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

While we try to ensure that all content is correct at the time of publication, no responsibility is accepted by the NMM for any errors, omissions or inaccurate content on the website.

The content of the website is subject to change without notice. If you cite the website as a reference, we recommend that you include the URL and the date you accessed it.

Every effort has been made to contact the copyright holders of materials included on this website. If you consider materials to be your copyright and have not been contacted by the National Maritime Museum, please contact us

On occasion, the NMM will link to external websites for further information or comment. We are not responsible for the content or reliability of external websites, even when we link to them.

The NMM does not warrant that www.rmg.co.uk will be uninterrupted or error-free, or that the website or the servers that make it available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) on your personal computer to satisfy your particular requirements.

Limitation of liability

The National Maritime Museum shall not be liable for any losses or damages whatsoever, whether in contract, Tort (including negligence) or otherwise, arising from the content or the website.

The National Maritime Museum, for the purposes of this notice, shall include its departments, employees, partners, principals, agents and representatives and any third-party providers or source of information or data.

Copyright

The content of the National Maritime Museum website, including all text, images, media and designs, is protected by copyright. The website includes items that are both in and out of copyright, as well as works protected by Crown Copyright.The names, marks, images and logos identifying the National Maritime Museum, Royal Observatory, Greenwich, or third parties are proprietary marks of these organizations and may not be reproduced without their prior written permission.Anyone republishing material from the NMM website without permission is liable for any resulting infringement of copyright.

Third party copyright

The website includes some materials that are not the copyright of the NMM. Every effort has been made to locate the copyright holders in order to obtain the appropriate permissions and correctly attribute them. We welcome any information that would help us to update or complete our records.

Copyright contact form for making complaints regarding potential copyright infringement by the Museum

Crown Copyright

Crown Copyright works may be copied and reproduced without seeking prior permission, but should include an acknowledgement of the source and the copyright status. Please refer to the Guidance Note published by Her Majesty's Stationery Office for more details.

Creative Commons

Where the NMM has the right to do so, and where indicated, it has also made its collection records and images available for non commercial reuse under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs (CC BY-NC-ND) licence. Images must always credit 'National Maritime Museum, Greenwich, London' and link to the original record on the NMM website. This licence requires any adaptations of NMM collections works to be re-licensed under the same licence terms. Records that are available under this licence will be clearly marked with the CC logo.If you would like to use the National Maritime Museum collection records under different conditions get in touch with our Image Licensing team.

Contact the Picture Library

No known copyright

The NMM joined The Commons on Flickr on 17 September 2008, inviting the public to help describe a selection of our historic photographs. All images on The Commons are marked as 'no known copyright restrictions'. This means that the NMM is unaware of any current copyright restrictions on the specific images which it has supplied to The Commons, either because the NMM owns the copyright, or the term of copyright has expired, or because no evidence has been found that copyright restrictions apply.

Webshop terms and conditions

  • Please ensure you have selected the correct tickets when booking. Please also ensure you have selected the correct date, time, number and type of tickets required. Once purchased tickets are not transferable, exchangeable or refundable.
  • Your ticket is only valid for the date printed; it is not valid for admission on any other date.
  • Your confirmation email or ticket must be produced upon entry.
  • Disabled visitors are entitled to be accompanied by one free carer. Please select a Carer ticket where possible or contact the Bookings Team to pre-book on 020 8312 6608 or email Bookings@rmg.co.uk.
  • Proof of entitlement to concessions will be requested upon entry.
  • Ticketed events such as special exhibitions, Planetarium shows, guided tours, lectures and talks are only valid for the date, time and activity shown on your ticket and/or confirmation email.
  • Photocopies of your ticket(s) will not be accepted.
  • Lost or damaged tickets will not be replaced.
  • Your ticket(s) or reservation has no monetary value and is not for resale.
  • Parties of 15 or more constitute a group. Group tickets cannot be purchased in advance online.
  • Royal Museums Greenwich reserves the right to refuse admission or to ask the ticket holder to leave the premises at any time. Please see our entry regulations here.
  • Royal Museums Greenwich will store the data you supply securely and use it for the purpose of processing your order which may include us contacting you to advise of any situation which may directly affect your visit.
  • We collect personal information about you, such as your name, address and the details we require for payment, when you purchase tickets.
  • We collect information about you to process any orders, manage any accounts and, if you agree by giving us your consent, to contact you with updates about our latest news, events and offers which we think may be of interest to you.
  • If you have signed up to hear more from us, we may also use your information to improve the relevancy of our marketing communications. We will never sell your information or share it with third parties for their marketing purposes.
  • We will keep your personal information regarding online ticket purchases for two years.
  • By becoming a member of Royal Museums Greenwich you can enjoy free entry to Cutty Sark, the Royal Observatory and any charging Special exhibitions. For further information about becoming a Member please call +44(0)20 8312 6678 or email membership@rmg.co.uk.
  • Children under 16 must be accompanied and supervised by an adult over 18 at all times.
  • Dogs are not permitted on site (except guide dogs and assistance dogs).
  • To help preserve the collections, please do not touch the exhibits.
  • Royal Museums Greenwich reserve the right to refuse entry, terminate a visit, close public areas or restrict access to areas within the museum at short notice or without prior warning.
  • Photography is permitted for private use only and subject to restriction where stated.
  • Commercial filming is not permitted without prior permission from Royal Museums Greenwich.
  • Promotional offers are valid only as stated and cannot be used in conjunction with any offers, discounts or promotions unless they are a specific online offer, discount or promotion.

Full regulations are here